Privacy Policy
Effective Date: January 28, 2026
Neighborly Circle ("we," "us," or "our") is operated by Arch Metrics, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Neighborly Circle, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, password, profile photo
- Profile Information: Date of birth, gender, bio, interests
- Address Information: Home address, destination addresses (for transportation requests)
- Content: Photos, comments, messages, and other content you post
- Communications: Information you provide when contacting support
Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Information: Pages visited, features used, time spent on platform
- Location Information: General location based on IP address; precise location only when you provide addresses
- Cookies: Session cookies to maintain your login state and preferences
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Create and manage your account
- Facilitate connections between neighbors, volunteers, and advocates
- Send notifications about visits, requests, events, and account activity
- Verify your identity (phone verification via SMS)
- Respond to your inquiries and support requests
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
3. Information Sharing
We share your information only in the following circumstances:
With Other Users
Your profile information, photos, and activity are visible to other members of your Circles as necessary for the platform to function. You control some visibility settings (e.g., birthday sharing, address visibility).
With Service Providers
- Vonage: Phone verification via SMS
- Amazon Web Services (AWS): Cloud hosting and file storage
- Google: Maps and Places API for address validation and transportation routing
For Legal Reasons
We may disclose information if required by law, legal process, or government request, or to protect the rights, property, or safety of Neighborly Circle, our users, or others.
4. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services to you
- Required by law or for legitimate business purposes
When you delete your account or request data deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
5. Your Rights and Choices
Access and Portability
You can request a copy of your personal data by contacting us at privacy@neighborlycircle.com.
Correction
You can update most of your information directly in your profile settings. For other corrections, contact us.
Deletion
You can request deletion of your account and personal data by contacting us at privacy@neighborlycircle.com. Some information may be retained as required by law or for legitimate business purposes.
Notification Preferences
You can manage your email and in-app notification preferences in your account settings.
Cookies
We use essential cookies to maintain your session and preferences. You can disable cookies in your browser, but this may affect platform functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (HTTPS) and at rest, secure password hashing, and access controls. However, no method of transmission or storage is 100% secure.
7. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using the platform, you consent to this transfer.
8. Children's Privacy
Neighborly Circle is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the platform after changes constitutes acceptance.
10. Contact Us
For privacy-related inquiries or to exercise your rights:
Arch Metrics, LLC
d/b/a Neighborly Circle
Email: privacy@neighborlycircle.com
For Users in the European Economic Area (EEA)
If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on your consent, contractual necessity, and our legitimate interests in operating the platform.
- Right to Object: You may object to processing based on legitimate interests.
- Right to Restriction: You may request restriction of processing in certain circumstances.
- Data Portability: You may request your data in a structured, commonly used format.
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority.
To exercise these rights, contact us at privacy@neighborlycircle.com.